PTA plans to control the unwanted messages and calls, usually referred to as spam, unsolicited, fraudulent and obnoxious communications, that always cause inconvenience and irritation to the customers

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Such communication cannot totally be eradicated as there is no such system that guarantees protection against spam. Nonetheless, PTA had promulgated the ‘Protection from Spam, Unsolicited, Fraudulent and Obnoxious Communication Regulations, 2009’ and ‘Telecom Consumers Protection Regulations, 2009’ to safeguard consumers’ interests.

Accordingly, unwanted and undesired calls and SMS were controlled through various steps introduced by the regulator and cellular operators in the past that maintain a grey list for the spam generators and block obnoxious calls through *420# or similar services.